Privacy Policy

1. Who we are

Navjeevan Hospital ("we", "us", "our") is a multi-speciality hospital located in Durg, Chhattisgarh, India. This policy explains how we handle personal and health information collected through our website, booking system, and in-person visits.

2. Information we collect

• Contact details: name, phone number, email, address.
• Booking details: chosen service, doctor, date and time.
• Medical information you share with us during consultations.
• Website usage data: pages viewed, device type, approximate location, cookies.

3. How we use it

• To schedule and confirm your appointments.
• To provide medical care and maintain accurate patient records.
• To send appointment reminders and important health notes.
• To comply with legal, regulatory, and accreditation obligations.
• To improve our services and website experience.

4. Sharing

We do not sell your data. We only share information with treating clinicians, diagnostic labs, insurance providers (with your consent), and government authorities where required by Indian law.

5. Data security

Patient records are stored with restricted access, encrypted transport (HTTPS), and audit trails. Only authorised personnel may view your medical file.

6. Your rights

You may request a copy of your records, ask us to correct inaccurate information, or request deletion of non-clinical data by writing to privacy@navjeevan.example.

7. Retention

Medical records are retained for the period mandated by the Clinical Establishments Act and Medical Council guidelines. Website analytics data is retained for up to 26 months.

8. Contact

Grievance Officer, Navjeevan Hospital, Karhideh Chowk, Near Mahindra Resort, Chikhli, Dhamdha Road, Durg, Chhattisgarh, India · +91 79871 00293 · privacy@navjeevan.example